Effective Date: 01 January 2025

Thank you for shopping with Savee Beauty!
We want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

     

      • Items must be unused, unopened, and in the same condition that you received them.

      • Items must be in the original packaging with all seals, labels, and accessories intact.

      • Proof of purchase (receipt or order number) is required.

    Please Note:
    Certain items such as skincare, cosmetics, or personal care products may not be eligible for return once opened, due to hygiene and safety regulations.

    2. Non-Returnable Items

    The following items are non-returnable:

       

        • Opened or used beauty/skincare products.

        • Gift cards.

        • Sale or clearance items (unless defective or damaged).

      3. How to Initiate a Return

      To start a return, please:

         

          1. Contact our customer service team at veeman1u@hotmail.com or +60356129999 with your order number and reason for return.

          1. We will provide you with a return authorization and instructions on where to send your item.

        Important:
        Items returned without authorization will not be accepted.

        4. Refunds

        Once your return is received and inspected:

           

            • We will notify you of the approval or rejection of your refund.

            • If approved, a refund will be issued to your original method of payment within 5–10 business days.

          Please note:

             

              • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

              • You will be responsible for return shipping costs unless the item is defective or incorrect.

            5. Exchanges

            We only replace items if they are defective, damaged, or incorrect.
            If you need to exchange an item, please contact us at veeman1u@hotmail.com or +60356129999.

            6. Damaged or Defective Items

            If your item arrives damaged or defective:

               

                • Please contact us within 24 hours of receiving your order.

                • Provide clear photos of the damaged item and packaging.

              We will arrange for a replacement or issue a full refund.

              7. Cancellations

              You may request a cancellation within 12 hours after placing your order by contacting us immediately.
              Once an order is processed or shipped, it cannot be canceled.

              8. Contact Us

              For any questions about returns, refunds, or exchanges, please contact:

              Savee Beauty
              Email: veeman1u@hotmail.com
              Phone: +60356129999
              Website: www.saveebeauty.com